Quality Analyst|International|29082025
KolkataFull-time1–2 yrsPosted over a month ago
Junior customer support role at TGBPL TP India - DBU in Kolkata. Needs 1–2 years.
About the role
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.