WFM Scheduling Analyst II
ChennaiFull-timeMid levelPosted over a month ago
Mid-level operations role at TGBPL TP India - DBU in Chennai.
About the role
Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.