Claims Supervisor
BengaluruFull-time5–6 yrsPosted over a month ago
Mid-level banking role at The Cigna Group in Bengaluru. Needs 5–6 years and a B.Com.
About the role
The Claims Supervisor will lead a team responsible for accurate and timely processing of healthcare claims (professional/institutional) while ensuring adherence to client policies, regulatory requirements, and internal quality standards. This role focuses on daily operations management , team performance , quality/compliance , production attainment , people leadership , and continuous improvement across claims processing workflows.
What you'll do
- Team Leadership & Daily Operations
- Supervise day-to-day claims processing operations to meet SLA/TAT, productivity, and quality targets
- Allocate work, manage volumes, and ensure queue hygiene , balanced distribution, and timely completion of deliverables
- Provide floor support and real-time resolution for processing queries and escalations
- Claims Processing Oversight (Technical & Functional)
What you need
- Excel
- Claims processing
- SOP writing
- PowerPoint
- Compliance
- Audit
Good to have
- Medical coding
- Six Sigma
- Statistics
- Kaizen
- Performance management
- Root cause analysis