Operations Lead Analyst - Cigna Healthcare
BengaluruFull-time8–14 yrsPosted over a month ago
Leadership operations role at The Cigna Group in Bengaluru. Needs 8+ years.
About the role
Capacity Planner / Workforce Operations Lead Analyst (BAND 3)
What you'll do
- As a Lead Analyst you will be responsible for developing and managing short, medium
- This role translates operational strategy into capacity plans for both inshore and offshore operations, manages headcount and productivity
- Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership
- Translate operational strategy into capacity plans for inshore and offshore teams
- Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan
What you need
- Process improvement
- Problem solving
Good to have
- Excel
- Data analysis
- Qlik