Technical Support Group Lead (TSG) - Mobile Robotics
GurugramFull-time8–14 yrsPosted 2 months ago
Leadership IT support role at The Hi-Tech Robotic Systemz in Gurugram. Needs 8+ years and a B.Tech, B.E. or BBA.
About the role
Technical Support Group Lead (TSG) - Mobile Robotics at The Hi-Tech Robotic Systemz. A. TSG / L2 Leadership — Building the function.
What you'll do
- B. Running Lane — Immediate recovery (first 30–90 days)
- Take immediate ownership of L2 technical support for live accounts
- Conduct issue classification: product-defect vs site-execution. Route each correctly and confirm routing with PMO within 30 days
- Provide direct L2 field support for I&C escalations — be present at site when required
- Complete deferred validation at live accounts under controlled conditions
What you need
- Firewalls
- Site execution
- SOP writing
- C
Good to have
- PLC
- SCADA