Customer Service Representative II
BengaluruFull-time2–3 yrsPosted 6 days ago
Junior customer support role at Thermo Fisher Scientific in Bengaluru. Needs 2–3 years and a B.Com or BBA.
About the role
Customer Service Representative II at Thermo Fisher Scientific. Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function.
What you'll do
- Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to company procedures, policies, and systems
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
What you need
- Customer service
- MS Office
- SAP
- Problem solving