Deputy Manager - Customer Service and Order Management
MumbaiFull-time5–7 yrsPosted 2 months ago
Senior operations role at Thermo Fisher Scientific in Mumbai. Needs 5–7 years and an MBA.
About the role
Deputy Manager - Customer Service and Order Management at Thermo Fisher Scientific. Advanced Degree (MBA preferred in Operations/Supply Chain) or.
What you'll do
- Support and execute overall process of customer service & related interfaces with customers including quote processing and order processing
- Ensure timely Order Booking in SAP based on customer orders getting registered through various sources like, Web Portal, ESKER and Manual PO’s
- Ensure the ‘customer PO to Order Booking’ SLA is met
- Ensure error-free documentation and timely shipment execution to create a hassle-free customer experience
- Exercise necessary controls w.r.t. backorder hygiene, order completeness, customer promise date
What you need
- Customer service
- Coordination
- Demand planning
- Data analysis
- SAP
- POS