Customer Support Executive

About the role

We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience.

What you'll do

• Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails
• Provide styling or size recommendations to customers when needed
• Handle escalations professionally and ensure timely resolutions
• Coordinate with logistics, operations, and production teams to ensure smooth deliveries
• Maintain CRM records and track customer satisfaction metrics

What you need

• Customer service
• CRM
• Escalation handling
• Communication