Lead Engineer
BengaluruFull-time8–10 yrs10 L–₹15 L a yearPosted open since jan 2026
Senior engineering role at ThoughtFocus in Bengaluru. Needs 8–10 years. Pays ₹10–15 LPA.
About the role
We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support . The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment environments, ensuring high system availability and customer satisfaction.
What you'll do
- Technical Support & Troubleshooting
- Provide Tier 2 technical support for payment applications and systems, handling complex issues escalated from Tier 1 support
- Analyse application logs, APIs, and system behaviour to identify and resolve defects, performance issues, and transaction failures
- Perform root cause analysis (RCA) for production incidents and implement fixes or coordinate with development teams for permanent resolution
- Monitor production environments using tools such as Splunk , dashboards, and alerting systems to proactively identify issues
What you need
- Java
- AWS
- Root cause analysis
- Android
- POS
- JIRA
Good to have
- Python
- Splunk
- Azure
- Bug tracking
- Reconciliation