Benefits Support Services Analyst
HyderabadFull-time2–5 yrsPosted yesterday
Mid-level analyst role at TriNet in Hyderabad. Needs 2+ years and a BBA or MBA.
About the role
So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
What you'll do
- Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems
- Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary
- Process mid- to high-complexity PeopleSoft benefits events
- Make outbound calls to clients/WSEs for follow-ups or benefits renewal support
- Audit peer work to ensure accuracy and consistency in benefits processing
What you need
- Excel
- HR operations
- Voice process
Good to have
- HRMS