Knowledge Management Writer
HyderabadFull-time4–7 yrsPosted over a month ago
Mid-level content and media role at TriNet in Hyderabad. Needs 4+ years.
About the role
The Knowledge Management Writer is responsible for reviewing, updating, and creating high-quality knowledge articles that support internal teams and external customer self-service needs. The role ensures that all documentation adheres to organizational style, tone, and quality standards while aligning to business needs.
What you'll do
- Review, update, and maintain knowledge articles ensuring alignment with brand standards
- Collaborate with SMEs, KM Analysts, and Internal Communications for accuracy and approvals
- Provide and solicit feedback to improve documentation processes
- Monitor documentation backlog and update workflow stages
- Review content for completeness and user requirements
What you need
- Technical writing
- Writing
- Editing
- Copywriting
- Salesforce
Good to have
- ServiceNow
- LLMs
- Office 365
- Power Automate