Desktop Support Specialist
RemoteFull-time3–5 yrsPosted 3 weeks ago
Mid-level IT support role at Trinity Partners India. Needs 3–5 years and a B.Tech, B.E. or B.Sc. Remote.
About the role
Desktop Support Specialist at Trinity Partners India. Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests.
What you'll do
- Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests
- Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times
- Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs
- Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices
- Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team
What you need
- Active Directory
- Troubleshooting
- Office 365
- Hardware
- Windows
- iOS
Good to have
- ITIL
- ServiceNow
- Android