Temp/Intern NEX
HyderabadInternshipInternshipPosted 2 days ago
Customer support internship at TTEC in Hyderabad.
About the role
Temp/Intern NEX at TTEC. Provide technical support by trouble shooting PC hardware and software.
What you'll do
- Provide technical support by trouble shooting PC hardware and software
- Perform administrative functions as required
- Monitor and resolve all Service Now tickets within established service level agreements
- Complete assigned tickets within established service level agreements
- Monitor email box for ticket and end-user status requests, updates, and escalations
What you need
- Escalation handling
- ServiceNow
- Problem solving