CRM Executive post sales for Real Estate group
PuneFull-time2–5 yrsPosted 1 week ago
Mid-level sales role at Tulip Group in Pune. Needs 2+ years.
About the role
The CRM Head will lead and manage the Customer Relationship Management (CRM) function for real estate projects, ensuring high standards of customer service, smooth post-sales operations, and strong client satisfaction. The role involves overseeing customer lifecycle management from booking to possession and handover, grievance redressal, documentation, and coordination with internal departments.
What you'll do
- Lead end-to-end CRM operations for residential/commercial real estate projects
- Manage customer lifecycle from booking, agreement, possession to handover
- Ensure high customer satisfaction and retention
- Handle post-sales processes including documentation, agreements, allotments, and registrations
- Coordinate possession and handover processes
What you need
- CRM
- Sales
- Communication
- Customer service
- SOP writing
- Complaint handling