Guest Relations Executive/Receptionist/front desk For real estate group(Pune)

About the role

The Guest Relations Executive is responsible for ensuring a seamless and positive experience for all guests, from the moment they arrive until they depart. This role is pivotal in delivering exceptional customer service, addressing guest inquiries, and resolving issues efficiently while maintaining a positive and welcoming environment.

What you'll do

• Greet and welcome guests upon arrival, ensuring they feel valued and important
• Act as the primary point of contact for guests throughout their stay
• Provide information about the hotel’s services, facilities, and local attractions
• Liaise with other departments to ensure guest requests and complaints are addressed swiftly and effectively
• Maintain clear communication with housekeeping, front office, and F&B teams to ensure seamless service delivery

What you need

• Guest service
• Front office
• Hospitality
• Customer service
• Communication
• Housekeeping