Technical Researcher
PuneFull-time2–6 yrsPosted over a month ago
Mid-level customer support role at TVH in Pune. Needs 2+ years and a B.Tech, B.E. or diploma.
About the role
Are you somebody from the automotive, construction, or commercial vehicle industry? Ready to transition your hands-on technical expertise into a dynamic, office-based challenging role? We are looking for a Technical Researcher to join our team! Leverage your deep knowledge of machinery and spare parts to drive technical support to enhance the sales and support global operations.
What you'll do
- Receive, assess, respond to, and follow up complex/technical client requests and provide in-depth technical support related to part identification and insights and…
- Act as the go-to technical expert for specific product lines and brands
- Provide top-tier technical support on sold parts to ensure maximum customer satisfaction
- Acquire and maintain sound technical knowledge for the parts for the clearly defined product and / or brand range
- Stay up-to-date with relevant technologies, industry trends, and product specifications
What you need
- Communication
- Customer service
- Material handling
- Sales