Program Specialist IV - Vendor Management Specialist (US&C)

About the role

You’ll join Uber’s Digital Sales Oranization (GSO) organization, supporting the US & Canada Delivery Sales vertical. The team’s mission is to fuel growth and client acquisition by optimizing BPO sales structures, scaling operational processes, and driving strong performance across multiple vendor sites and lines of business (LoBs).

What you'll do

• Own Day-to-Day Vendor Performance Monitoring
• Track and analyze daily/weekly/monthly vendor performance metrics, surfacing data discrepancies, trends, and outliers impacting KPIs like lead conversion, productivity
• Drive Root Cause Analysis & Action Plans
• Identify problem areas and lead root cause analysis efforts. Develop and monitor improvement initiatives in coordination with vendors and internal stakeholders
• Collaborate on BPO-led sales initiatives—supporting operational launches, change management, QA tracking, and tooling integrations across vendor sites

What you need

• Vendor management
• Root cause analysis

Good to have

• Salesforce