Product Support Representative III
PuneFull-timeHybrid4–5 yrsPosted over a month ago
Mid-level IT support role at UKG in Pune. Needs 4–5 years. Hybrid.
About the role
We are looking for a highly analytical and customer-focused Product Support Representative III to manage complex Level 2 support cases within a structured, tiered environment. This role requires strong troubleshooting capability, ownership mindset, and the ability to independently investigate and resolve cross-functional system issues.
What you'll do
- Independently manage and resolve complex Level 2 (L2) support cases
- Take end-to-end ownership of issues from investigation through resolution
- Manage high-impact customer situations by providing timely updates, setting expectations, and driving resolution
- Communicate clearly, confidently, and professionally with customers
- Structured Troubleshooting & Root Cause Analysis
What you need
- Troubleshooting
- Root cause analysis