Specialty Support Representative I
PuneFull-time1–4 yrsPosted over a month ago
Junior customer support role at UKG in Pune. Needs 1+ years and a B.Com.
About the role
Payroll Services Support partners closely with Payroll Operations and Tax Compliance teams to deliver accurate, timely, and compliant payroll services to our UKG PRO & Ready clients. This role is responsible for managing and resolving complex Payroll/Tax Services–related inquiries, responding promptly to client and internal partner requests, and driving effective resolution while maintaining a high level of client satisfaction.
What you'll do
- Resolve complex Payroll/tax Services–related client inquiries, including payroll tax issues, post payroll submissions, funding inquiries, and configuration changes
- Research, troubleshoot, and analyze issues related to amended tax returns, ACH returns, payroll funding exceptions, tax code maintenance, bank account updates
- Partner with Payroll Services Operations, Tax Filing, Funding, and Product Support teams to drive accurate and timely issue resolution
- Manage Salesforce cases in a timely manner, documenting all analysis, actions taken, and client communications to ensure clear audit trails
- Communicate proactively with clients to provide status updates, set expectations, and ensure understanding of required actions
What you need
- Customer service
- MS Office
- Salesforce
- Communication
- Internal controls