Murex Production Support
HyderabadFull-timeJunior levelPosted open since apr 2026
IT support role at Unison Group in Hyderabad.
About the role
Monitor daily production activities and ensure system stability Handle incident management, root cause analysis, and issue resolution Support batch processing, end-of-day (EOD), and start-of-day (SOD) cycles Coordinate with business and technical teams for critical issue handling Maintain SLAs by prioritizing and resolving tickets efficiently
What you'll do
- Monitor daily production activities and ensure system stability
- Handle incident management, root cause analysis, and issue resolution
- Support batch processing, end-of-day (EOD), and start-of-day (SOD) cycles
- Coordinate with business and technical teams for critical issue handling
- Maintain SLAs by prioritizing and resolving tickets efficiently
What you need
- Root cause analysis