Claude Platform Managed Services Lead
BengaluruFull-time12–22 yrsPosted over a month ago
Leadership DevOps and cloud role at Unisys India (Private) LTD-UGS Bangalore in Bengaluru. Needs 12+ years and a B.Sc or BA.
About the role
The role owns Transition governance and planning through to Steady State, and leads communications, hypercare, and continuous improvement across the engagement.
What you'll do
- Act as the single point of accountability to the Customer for all Services delivered under the Support, Managed Services, and Consulting tracks
- Lead Transition Period governance: establish the RACI and finalize the transition charter
- Own execution of the four-phase Program Timeline — Mobilize & Governance, Discovery & Readiness, Transition
- Track and report progress against the transition milestones: BAU Readiness, BAU Assumable, Transition Exit
- Coordinate the formal, time-boxed knowledge-transfer exercise with the Outgoing Providers, ensuring implementation artefacts (configurations, prompt/agent catalog
What you need
- LLMs
- ServiceNow
Good to have
- ITIL