Knowledge Manager
Hyderabad, GurugramFull-time2–5 yrsPosted 2 days ago
Mid-level data science role at Unisys India (Private) LTD-UGS Bangalore in Hyderabad and Gurugram. Needs 2+ years and a degree.
About the role
In this role you will be required to own and manage the Knowledgebase (KB) for various audiences including IT Service Desk, End users and Artificial Intelligence (AI) Tools and Automation flows. Achieve continual improvement to support and achieve current and futuristic goals for/related legacy support and AI related automation.
What you'll do
- Be required to own and manage the Knowledgebase (KB) for various audiences including IT Service Desk
- Achieve continual improvement to support and achieve current and futuristic goals for/related legacy support and AI related automation
- Have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
- Be part of a dynamic global team that collaborates and coordinates across multiple ITIL Internal and external support teams
- Manage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders
What you need
- Prompt engineering
- LLMs
- ITIL
- ServiceNow