Major Incident Management Analyst
BengaluruFull-time2–5 yrsPosted 1 week ago
Mid-level analyst role at Unisys India (Private) LTD-UGS Bangalore in Bengaluru. Needs 2+ years.
About the role
This role is intended for someone earlier in their career who has sound Service Management fundamentals, strong analytical ability, curiosity and the potential to develop into a transformation specialist.
What you'll do
- Analyse incident, problem, change and service operational data to identify patterns, recurring issues and improvement opportunities
- Support proactive Problem Management and service-improvement activities
- Validate findings with Service Management practitioners, resolver teams and technical specialists
- Help quantify the expected and realised impact of improvements
- AI and Automation Support
What you need
- Data analysis
- Excel
- Dashboarding
- ServiceNow
- JIRA
- Power Automate
Good to have
- Power BI
- ITIL