Service Management Transformation Lead
BengaluruFull-timeSenior levelPosted 1 week ago
Senior consulting role at Unisys India (Private) LTD-UGS Bangalore in Bengaluru.
About the role
This is not a traditional operational Service Management role. The individual acts as an internal consultant, transformation leader and change agent, responsible for redesigning how Service Management is delivered and demonstrating measurable business value through service stability, efficiency, automation and continuous improvement.
What you'll do
- Assess current practices across Incident, Major Incident, Problem, Change, Asset, Configuration and related Service Management capabilities
- Challenge legacy processes and identify opportunities to simplify, automate and modernize
- Develop and execute transformation roadmaps focused on efficiency, service quality and business outcomes
- Lead continuous improvement initiatives across multiple client environments
- Move Service Management beyond operational reporting toward measurable value creation
What you need
- ServiceNow
- CI/CD
- JIRA
- ITIL
- Process improvement
- Power Automate
Good to have
- Power BI
- Splunk
- Datadog
- RPA
- Root cause analysis