Technical Service Desk Analyst L1
BengaluruFull-time1–3 yrsPosted 3 days ago
Junior IT support role at Unisys India (Private) LTD-UGS Bangalore in Bengaluru. Needs 1–3 years and a degree.
About the role
We are seeking a Technical Service Desk Analyst L1 to provide first-level technical support to end users by handling IT incidents and service requests. This role involves troubleshooting hardware, software, network, and application-related issues while ensuring excellent customer service and adherence to service level agreements (SLAs).
What you'll do
- Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing systems
- Log, categorize, prioritize, and track incidents and service requests
- Provide first-level troubleshooting for desktop, laptop, mobile, printer, and application-related issues
- Troubleshoot Windows operating systems, Microsoft 365 applications, Outlook, Teams, and basic networking issues
- Reset passwords and manage user accounts through Active Directory or relevant identity management tools
What you need
- Active Directory
- Troubleshooting
- Office 365
- Windows
- Networking
- TCP/IP
Good to have
- Ticketing tools
- ServiceNow
- JIRA
- PowerPoint
- ITIL