Associate Analyst - Contact Center Reporting & Administration

About the role

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person?

What you'll do

• This position is responsible for generating and publishing daily, weekly and monthly reports
• This includes operational reports from various data sources and for different lines of businesses and contact channels
• This position also looks at trends and brings out the relevant information from the data trends
• Looks for unusual trends and highlights it to the stakeholders in a timely manner
• Makes recommendations to streamline the reports and looks for opportunities to automate them

What you need

• Reporting
• PowerPoint
• Tableau

Good to have

• Six Sigma