Associate Director Back Office RCM Operations
HyderabadFull-time12–22 yrsPosted 6 days ago
Leadership operations role at UnitedHealth Group (Optum) in Hyderabad. Needs 12+ years and an MBA.
About the role
We are seeking a high-impact Associate Director - RCM Operations to lead large-scale back-office delivery while owning and driving end-to-end revenue outcomes. This role goes beyond operational delivery and requires a leader who can connect back-office performance with upstream RCM drivers, influence cross-functional teams, and deliver measurable improvements in cash collections, AR days, denial rates, and net revenue realization.
What you'll do
- Outcome Ownership (Revenue & Performance Metrics) Own and drive improvement in key RCM outcome metrics, including: Cash collections / cash acceleration
- Denial rates & overturn rates
- Gross Collection Rate (GCR) / Managed Net Collection Rate (MNCR)
- Write-offs and revenue leakage reduction
- Translate operational performance into measurable financial outcomes
What you need
- Six Sigma
- Reporting
- Process improvement
- Internal controls
- Problem solving