Workforce Planning Analyst
GurugramFull-time5–9 yrsPosted 5 days ago
Senior analyst role at UnitedHealth Group (Optum) in Gurugram. Needs 5+ years and a BBA or B.Com.
About the role
As a key member of the Analyst team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Workforce Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning.
What you'll do
- Present analysis and interpretation for operational and business review and planning
- Support short and long term operational / strategic business activities through analysis
- Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
- Support ad hoc operational/strategic business activities through analysis and reporting
- Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
What you need
- Excel
- PowerPoint
Good to have
- SQL
- Alteryx
- Tableau