IT Support Analyst
PuneFull-time3–6 yrsPosted 1 week ago
Mid-level IT support role at Uplight in Pune. Needs 3+ years.
About the role
The Position We are seeking an IT Support Analyst I to join our team and help us achieve our ambitious goals for our business and for the planet. Description Summary In some companies, the Helpdesk Administrator is a thankless job, but not at Uplight.
What you'll do
- Provide tier 1 support for all Information Technology (IT) corporate environment, including network, servers
- Troubleshoot and resolve end-user hardware/software problems including remote access software
- Track end user requests in a service request ticket tracking system such as Freshservice
- Verify with the user/customer that the problem has been resolved and close case
- Perform basic testing of workstations, and communication equipment, etc
What you need
- Windows
- Hardware
- MS Office
- iOS
- AWS
- JIRA
Good to have
- GCP
- Android
- Confluence