Contact Center Application Lead Developer
ThiruvananthapuramFull-time6–12 yrsPosted 1 week ago
Senior software engineering role at UST in Thiruvananthapuram. Needs 6+ years.
About the role
We are seeking a skilled and experienced Contact Center Application Lead Developer to join our team. This role involves the design, development, deployment, and support of IVR systems, chatbots, reporting tools, and integrations within a cloud-based contact center environment.
What you'll do
- Develop and maintain IVR flows and chatbot conversations using Google CCAI Platform, Dialogflow CX, and Genesys Architect
- Integrate contact center solutions with third-party APIs and internal systems
- Support production environments by troubleshooting application and infrastructure issues using log analysis and system monitoring
- Build and maintain serverless applications using Cloud Functions and manage data in Firestore DB
- Create reporting dashboards and tools to monitor key metrics and the performance of contact center solutions
What you need
- Python
- REST APIs
- GCP
Good to have
- CI/CD
- NLP
- Machine learning
- Agile
- JIRA
- Confluence