Lead I - BPM-E&B Lead
ThiruvananthapuramFull-time8–14 yrsPosted 1 week ago
Leadership operations role at UST in Thiruvananthapuram. Needs 8+ years and a BBA, BCA or MCA.
About the role
E&B Lead – BPM (Business Process Management) Role Summary The Enrollment & Billing (E&B) Lead is responsible for end-to-end operational leadership of member enrollment and billing services performed in TriZetto Facets.
What you'll do
- Operations Management Own daily enrollment and billing delivery across standard work and National Accounts
- Manage work allocation, queue balancing, inventory aging, productivity, staffing coverage, and priority requests
- Oversee enrollment additions, changes, terminations, demographic updates, eligibility validation, and billing reconciliation activities in TriZetto Facets
- Ensure secure handling and retention of enrollment and billing documentation according to approved procedures
- Drive BPM best practices to improve operational efficiency, process standardization, and workflow effectiveness
What you need
- Claims processing
- Process improvement
- Reconciliation
- Reporting
- Process management
- SOP writing
Good to have
- Root cause analysis