Lead I - SFDC Business Analyst Agentforce
HyderabadFull-time6–8 yrsPosted 1 week ago
Senior data analytics role at UST in Hyderabad. Needs 6–8 years.
About the role
Job Title-Salesforce Business Analyst - Agentforce We are looking for an experienced Salesforce Business Analyst with expertise in Agentforce , Sales Cloud , and Service Cloud to join our Global CRM team.
What you'll do
- Collaborate with business stakeholders to understand business objectives, challenges, and requirements
- Conduct workshops, discovery sessions, and process analysis activities
- Perform gap analysis and translate business requirements into functional specifications and user stories
- Partner with Salesforce Architects and Developers to design scalable Salesforce solutions
- Lead business process improvement initiatives leveraging Salesforce capabilities
What you need
- Salesforce
- Business analysis
- Stakeholder management
- LLMs
- Marketing automation
- CRM