Lead I - Sr SFDC Support
Pune, ThiruvananthapuramFull-time6–9 yrsPosted 1 week ago
Senior software engineering role at UST in Pune and Thiruvananthapuram. Needs 6–9 years.
About the role
We are seeking a highly motivated Lead I – Enterprise Solutions professional to provide operational support, incident management, and application support for Salesforce and related enterprise applications .
What you'll do
- Serve as the primary support lead for Salesforce and integrated enterprise applications
- Manage Level 1 support activities for incidents, service requests, and user queries
- User access and authentication issues
- Salesforce navigation and functionality
- Approval processes and workflows
What you need
- Salesforce
- ServiceNow
- IAM
- CRM
- Root cause analysis
- ITIL
Good to have
- JIRA
- Incident response