Major Incident Management Specialist
ThiruvananthapuramFull-time7–13 yrsPosted 1 week ago
Senior customer support role at UST in Thiruvananthapuram. Needs 7+ years.
About the role
We are seeking an experienced Major Incident Management Specialist with 7+ years of experience to lead the resolution of high-impact and complex IT incidents. The role requires Proficient capability in Major Incident Management and Intermediate capability in ITIL , with a strong focus on minimizing business disruption and driving incidents through timely resolution.
What you'll do
- Lead end-to-end Major Incident Management , from incident detection and impact assessment through resolution and post-incident review
- Coordinate response activities across relevant teams and stakeholders during major incidents
- Facilitate major incident bridge calls and drive clear ownership, collaboration, and timely resolution
- Assess incident severity and business impact to ensure appropriate prioritization and escalation
- Develop and coordinate incident resolution plans for high-impact incidents
What you need
- ITIL