Customer Care - Technical Support Specialist

About the role

We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns.

What you'll do

• Aim to have first contact resolution
• Manage and resolve technical and product support requests from customers efficiently and accurately
• Display professionalism and empathy during all interactions with end-users
• Be a problem solver and solution champion for end-users
• Data Entry and Tracking

What you need

• Customer service
• Windows
• iOS
• Android
• Ticketing tools