Store Manager - Bench & NSO
ChennaiFull-timeMid levelPosted 1 week ago
Mid-level retail role at V-Mart Retail in Chennai. Needs a degree.
About the role
Sr.No Area KEY RESPONSIBILITY AREAS(KRA's) Weightage Milestone Efforts EE ME NI BE 1 Financial Sales Target V/s Achievement (Store Sales + Omni sales) 25% 100% AOP Achievement Daily sales tracking vs target, hourly sales monitoring, focus on conversion and ASP growth, festival/event planning, team target allocation, driving omni orders, manpower deployment during peak hours, category-wise sales review, competitor activity tracking, staff motivation and daily huddles. >=100% 95 - 99% 94-90% <90%…
What you'll do
- Drive customer-centric culture in the store
- Review feedback trends and create improvement plans
- Conduct weekly customer experience reviews. > = 4000 3999- 3000 2999-2000 <2000 5% 6 Staff Behaviour Escalation
- Own overall CX score achievement
- Conduct service audits and action planning
What you need
- Store operations
- Sales
- Billing
- Product knowledge
- Upselling
- SOP writing
Good to have
- Complaint handling
- Reconciliation
- Cross-selling
- Branding