Technical Support Engineer III
BengaluruFull-time5–9 yrsPosted open since jul 2024
Senior IT support role at Vadvice Consulting Services in Bengaluru. Needs 5+ years.
About the role
Technical Support Engineer III at Vadvice Consulting Services. Provide high quality support via Zendesk and Zoom calls, helping our customers troubleshoot and resolve any issues that arise.
What you'll do
- Provide high quality support via Zendesk and Zoom calls, helping our customers troubleshoot and resolve any issues that arise
- Maintain high ticket productivity and have a minimal backlog
- Respond to cases in our support ticketing system as per agreed SLA’s and manage a minimal backlog of pending cases while maintaining the quality of support provided
- Maintain a healthy CSAT score aligned to the organizational goal
- Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams
What you need
- HTML
- CSS
- SQL
- JavaScript
- Ticketing tools
- Zendesk