Software Support Specialist
RemoteFull-timeFresherPosted over a month ago
Closed
Entry-level software engineering role at Valsoft Corporation. Open to freshers with a diploma. Remote.
About the role
As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams.
What you'll do
- Provide customer support for deployment and usage-related software issues
- Resolve and troubleshoot software problems using custom internal ticketing tools
- Collaborate with development and QA teams on issue resolution
- Author and maintain knowledge base articles on common service issues
- Manage multiple support projects with attention to detail
What you need
- .NET
- Ticketing tools
Good to have
- SQL Server