Akeneo PIM & SFCC L2 Support
BengaluruFull-time6–11 yrsPosted 2 months ago
Senior IT support role at Valtech in Bengaluru. Needs 6+ years.
About the role
Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. A workplace culture that fosters creativity, diversity and autonomy As a Akeneo Support , you are passionate about experience innovation and eager to push the boundaries of what’s possible.
What you'll do
- Hands-on troubleshooting of Akeneo PIM issues — data contribution errors, workflow failures, enrichment/export issues
- Hands-on troubleshooting of SFB2C issues — data ingestion, catalog sync, storefront display/reflection issues
- Analyze end-to-end data flow — from PIM contribution through integration/middleware until data reflects correctly on the SFB2C storefront
- Perform root cause analysis (RCA) across both systems for recurring or complex data issues
- Collaborate with L1/L3 teams and cross-functional stakeholders to drive resolution within SLA
What you need
- Troubleshooting
- Root cause analysis
- Salesforce
- REST APIs
Good to have
- ServiceNow
- Oracle Database
- JIRA
- SQL