Salesforce Service Cloud - Developer
BengaluruFull-time6–11 yrsPosted 1 week ago
Senior software engineering role at Valtech in Bengaluru. Needs 6+ years.
About the role
Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. A workplace culture that fosters creativity, diversity and autonomy Seeking a Salesforce professional with 6+ years of experience and strong, recent hands-on expertise in Service Cloud.
What you'll do
- Design, configure, develop, and support end-to-end case lifecycle processes: case creation, classification, prioritization, assignment, investigation, escalation
- Implement Case Management features including record types, page layouts, queues, assignment rules, auto-response rules, escalation rules, case teams, parent/child cases
- Configure Email-to-Case and Web-to-Case, email threading, routing, attachment handling, and exception scenarios
- Implement Omni-Channel routing, presence statuses, service channels, queues, capacity, and skills-based routing where required
- Customize Service Console with workspace tabs, utility items, macros, quick text, split views, and agent productivity features
What you need
- Salesforce
- Git
- CI/CD
- Root cause analysis
- VBA
- ERP
Good to have
- Agile
- Reconciliation