GSOC Engineer
RemoteFull-time0–3 yrsPosted 1 week ago
Junior engineering role at Velocix Solutions India. Open to freshers; up to 3 years, with a B.Tech or B.E.. Remote.
About the role
GSOC Engineer (Global Services Operations Center) TOMIA is an innovator and leader in real-time Roaming Value-Added Services (VAS) solutions for over 25 years. With AI-driven analytics, we help create new revenue streams and enable smarter, data-driven decision-making. Collaboration and Innovation are at TOMIA’s core.
What you'll do
- Analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process
- Executives will be responsible for handling customer concerns through tickets
- So, how are we going to keep you busy?
- Handling the customer request via Ticketing system or Email
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails
What you need
- SQL
- Telecom
- Ticketing tools
- Linux