Support Engineer
RemoteFull-time3–6 yrsPosted over a month ago
Mid-level IT support role at Velocix Solutions India. Needs 3+ years and a B.Tech, B.E. or B.Sc. Remote.
About the role
Remotely deliver and support TOMIA’s Network Services software, evaluate live customer’s needs and be able to provide customized solutions, engage in internal planning and deployment of solutions across company interfaces.
What you'll do
- Develop processes and procedures for typical customized system applications
- Construct and execute a testing plan
- Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions
- Produce detailed feature request documents for functional enhancements and further development of core product or customizations
- Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs
What you need
- Linux
- Windows
- Ticketing tools
- Troubleshooting
- Telecom
- SQL
Good to have
- Shell scripting