Resident Services Engineer (on-site)
ManesarFull-time8–10 yrsPosted 1 week ago
Senior engineering role at Verimatrix in Manesar. Needs 8–10 years and a B.Tech or B.E..
About the role
The role requires a strong background in systems and network administration, coupled with a solid understanding of how Verimatrix products integrate into integrated customer solutions. A successful candidate will be proactive in preventing issues from arising and will notify customers when necessary.
What you'll do
- Handle customer cases through the portal and on-call, responding in a timely and professional manner to achieve high Customer satisfaction
- Participate in a 24/7 on-call rotation as part of a global support model
- Troubleshoot and solve complex production issues from an application, database, and network perspective
- Use concrete data to perform root cause analysis
- Create knowledge base articles regularly and update any outdated articles
What you need
- Python
- Linux
- Grafana
- Site execution
- Root cause analysis
- CCNA
Good to have
- Docker
- Oracle Database
- Postman
- Elasticsearch