Executive - Customer Support
KochiFull-time2–5 yrsPosted open since dec 2023
Mid-level customer support role at Verteil in Kochi. Needs 2+ years and a degree.
About the role
Effectively communicate with prospects and customers on Verteil's product updates and other initiatives. Enhance customer experience through continuous improvement of the approaches and strategies applied by the team.
What you'll do
- Ensure responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Identifying the best routes, sharing information on availability and booking of air tickets
- Issuing air tickets for B2B/ Subagents and B2C customers
- Collect and validate relevant information from customers for onboarding
What you need
- Customer service
- Travel booking