Global Mobility Manager
BengaluruFull-timeMid levelPosted 3 weeks ago
Mid-level customer support role at Vialto Partners in Bengaluru.
About the role
In this position you will serve as an extension of the client’s internal Global mobility team. You will be the POC for clients, employees engaged in assignments and Vialto’s territory offices. The role involves providing operational support, adeptly managing inquiries, and serving as the main escalation point for certain issues related to global mobility.
What you'll do
- Serve as an extension of the client’s internal Global mobility team
- Lead / Co-lead client’s Assignments' workstream (at a Global level), managing a team of 4-6 individuals
- Handle escalations from employees and client team – conduct root cause analysis and provide remediation steps
- Handle VIP Cases (including communicating with their top line management)
- Conduct video calls with client's employees (assignees)
What you need
- Escalation handling
- SOP writing
- Root cause analysis