Property Manager

About the role

We are looking for a proactive and customer-focused Property Manager to manage homeowner, board member, vendor, and customer communications while ensuring timely resolution of property-related requests and concerns. The ideal candidate should have excellent written and verbal English communication skills, strong problem-solving abilities, attention to detail, and the ability to manage multiple requests while maintaining high service standards.

What you'll do

• Customer & Homeowner Communication: Handle inquiries from homeowners, board members, customers, and other stakeholders through email, outbound calls
• Issue Resolution: Understand customer concerns, investigate issues, coordinate with relevant teams, and provide accurate and timely resolutions
• Strong problem-solving and decision-making abilities
• Comfortable making outbound calls and communicating with customers and vendors
• Proficiency in MS Office and basic computer applications

What you need

• Customer service
• Documentation
• Communication
• Voice process
• Complaint handling
• Escalation handling

Good to have

• SOP writing