ATS Customer Support & Operations Specialist
UdaipurFull-time1–3 yrsPosted 1 week ago
Junior customer support role at Virtual Binz in Udaipur. Needs 1–3 years.
About the role
We are seeking a detail-oriented professional to manage ATS customer support, system configuration, data migration, reporting, and third-party integrations. The ideal candidate should have strong Excel and Power Query skills, excellent communication, and experience in technical or application support.
What you'll do
- Resolve customer queries related to ATS functionality, configurations, workflows, and troubleshooting via email and calls
- Support ATS configuration, report generation, job description settings, and careers page applications
- Perform historical data cleaning, mapping, validation, and migration in coordination with customers and technical teams
- Configure third-party integrations, including vendor IDs, packages, billing codes, and related settings
- Use Excel and Power Query for data transformation, reconciliation, and validation; support existing Power BI reports and dashboards
What you need
- Customer service
- CRM
- Power Query
- Power BI
- Office 365
- JIRA
Good to have
- Reconciliation
- Salesforce
- HubSpot
- Azure