Escalations Manager
NoidaFull-time4–7 yrsPosted open since feb 2026
Mid-level customer support role at Visit Health in Noida. Needs 4+ years.
About the role
We are hiring a Resolution/Escalation Manager to lead escalations, drive RCA, and work closely with Customer Support & Operations to ensure seamless issue closure. The role requires strong analytical skills, stakeholder management, and a customer-first mindset.
What you'll do
- Own and manage escalated cases end-to-end
- Work with Operations and Support teams to understand user grievances and pain points
- Conduct detailed Root Cause Analysis (RCA) and ensure accurate and final resolution to users
- Ensure all communication threads with stakeholders are closed—no repeat queries from customers
- Analyze escalation data to identify trends, gaps, and actionable insights
What you need
- Escalation handling
- Customer service
- Root cause analysis
- Communication
Good to have
- CRM
- Zendesk
- Freshdesk
- SOP writing
- Salesforce