Sr. Associate - Operations
MumbaiFull-time3–6 yrsPosted open since nov 2025
Mid-level operations role at Visit Health in Mumbai. Needs 3+ years and a degree.
About the role
We are looking for a proactive and detail-oriented Operations Executive based in Mumbai to manage and coordinate OPD (Outpatient Department) and AHC (Annual Health Checkup) bookings for corporate sponsors and VIP clients. This role involves end-to-end coordination, client servicing, and on-ground support through hospital or diagnostic center visits as per operational requirements to ensure a smooth, premium healthcare experience for high-value clients.
What you'll do
- Coordinate and manage OPD and AHC bookings for VIP clients and corporate sponsors
- Liaise with hospitals, clinics, and diagnostic centers to ensure accurate and timely scheduling of appointments
- Provide on-site support at hospitals or health centers, as required, to assist VIP clients and ensure smooth execution of services
- Act as a single point of contact for VIP clients, managing queries, rescheduling, and escalations
- Work closely with internal teams (Customer Support, Account Management, Tech) to resolve issues and enhance client experience
What you need
- Coordination
- Customer service
- CRM
- Documentation