AGM - Post Paid Processes & Systems
MumbaiFull-timeSenior levelPosted 3 weeks ago
Senior consulting role at Vodafone Idea in Mumbai. Needs an MBA, B.Tech or B.E..
About the role
Co-ordinate with various circles and business stakeholders for identifying improvement areas. (e.g. TNPS, Call reduction, Churn reduction, Complaint reduction ) Demand Support – Provide clear understanding of the business requirement, approve solution document. Get business team updated on any variation from OCRM solution due to implicit nature of the new system.
What you'll do
- Customer Service / Postpaid Process & Delivery/Process & Project Management
- Identify opportunities in the existing ecosystem and drive process improvement with the help of automation and system enhancements
What you need
- Project management
- Process improvement
- Change management
- Reconciliation
- Telecom
Good to have
- Six Sigma